The Relationship Manager is responsible for building and maintaining strong relationships with customers, managing a team effectively, and converting leads into successful business outcomes. The role focuses on ensuring customer satisfaction, driving conversions, and coordinating between customers and the office to achieve organizational goals.
Key Responsibilities:
Manage and guide the team to ensure high performance and achievement of targets.
Develop and maintain strong, long-term relationships with customers.
Convert potential customers and leads into confirmed clients through effective communication and follow-up.
Act as a key point of contact between customers and the office, ensuring smooth coordination and timely resolution of issues.
Understand customer needs and provide appropriate solutions to enhance customer satisfaction.
Monitor team performance and provide training, support, and feedback as required.
Ensure accurate reporting and documentation of customer interactions and conversions.
Support business growth by identifying new opportunities and maintaining existing accounts.